i want these new crocs and i want them now.
i know nordstrom sells crocs. i look up the number online and to my delight, there is only one number for the one store. not a bazillion department numbers. just one.
and guess what i heard when i called? you’ll never guess… guess.
a human! yay, nordstrom! you GET me!
they didn’t carry the shoes in stock, but they were so nice about it, it didn’t matter.
you smell that? that’s the smell of REAL customer service.
it’s so easy and yet… so seldom practiced. weird, really.
